About the client
The worldwide leader in outsourced omnichannel customer experience
management. Connecting the biggest and most respected brands on the planet with their
customers by providing customer care, technical support, customer acquisition, digital
solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Handling incoming calls, chats and emails in the German language providing high quality
customer service in a professional and efficient manner. Assisting customers by providing
adequate solutions based on the processes and guidelines, collecting necessary information
and offering relative answers assuring to live up to the best standards and achieving the
targets and key performance indicators.
Fluency in German and good command of English.
Confidence, professionalism, commitment.
Excellent communication skills.
Time keeping and ability to work in a rotating/night shifts.
Adaptation to customers’ needs and high attention to details.
Active listening skills.
Good technical skills.
Excellent monthly salary (more than twice the average Greek salary)
International, multicultural modern working environment
Career development opportunities
Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
Extra Payment for night shifts (25%)
Bonus for referring new colleagues
Monthly performance Bonus
A loyalty monthly bonus in Meal vouchers for a full year
Great relocation package: Airplane Ticket/ Transportation from Airport/ 2 Weeks Free
Special Discounts &Offers for all employees
Paid training using the latest technology
Ongoing IT and Soft skills training provided by our specialists keeping you updated
2 Extra salaries per year ( Christmas / Easter- Summer)
Casual dress code
In-House doctor and examination center
Free Greek courses
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Interactive activities within a fun team: team-building, excursions, themed parties, sport
events, talent pageants and many other activities.
If interested, please share your CV at email@example.com.