We are looking for a Senior Service Desk Agent to work out of Brussels onsite hybrid – EUIN128 with the EUC (European Universities Consortium) on a Hybrid engagement.

Responsibilities:

• User guidance and support regarding the use of information systems developed in-house and ICT tools
• Categorize and prioritize incoming tickets correctly and escalate where needed
• Reproduce and investigate incidents related to information systems
• Identify and implement solutions and workarounds for incidents
• Report the results of investigations and propose actions to second-level support
• Follow-up incidents, user requests and bug reports and organise the reporting
• Document knowledge, known issues and transfer this knowledge to colleagues
• Participate in meetings with other teams

Requirements:

• At least 3 years of specific expertise in ITIL ( IT Infrastructure Library) incident and problem management processes (min. competence level 2)
• At least 3 years of experience with a SMT (Service Management Tool) (min. competence level 2)
• 2+ years of proven knowledge in end user assistance and support of information systems
• Knowledge of wikis, collaborative sites and social networks
• 2+ years knowledge of office automation tools preferably (MS-Office)
• Excellent IT skills
• English Level c1 or above
• EU National or Permanent Resident

Benefits:

• Location: Brussels (Hybrid) Must be based or relocate within 2 hours of Brussels.
• Annual Contract: 200+ Man Days per year with renewals for 3-4 years.
• Daily Rate: 348eur/day Gross on a Self-employed or B2B contract
• Payment: 30 days after invoice sent/ NET30
• Deadline: Jan 24, 2023

If interested, please share your CV at iuliana@euroasiarecruiting.com.