We are looking for a Senior Service Desk Agent to work out of Brussels onsite hybrid – EUIN128 with the EUC (European Universities Consortium) on a Hybrid engagement.


  • User guidance and support regarding the use of information systems developed in-house and ICT tools
  • Categorize and prioritize incoming tickets correctly and escalate where needed
  • Reproduce and investigate incidents related to information systems
  • Identify and implement solutions and workarounds for incidents
  • Report the results of investigations and propose actions to second-level support
  • Follow-up incidents, user requests and bug reports and organise the reporting
  • Document knowledge, known issues and transfer this knowledge to colleagues
  • Participate in meetings with other teams


  • At least 3 years of specific expertise in ITIL ( IT Infrastructure Library) incident and problem management processes (min. competence level 2)
  • At least 3 years of experience with a SMT (Service Management Tool) (min. competence level 2)
  • 2+ years of proven knowledge in end user assistance and support of information systems
  • Knowledge of wikis, collaborative sites and social networks
  • 2+ years knowledge of office automation tools preferably (MS-Office)
  • Excellent IT skills
  • English Level c1 or above
  • EU National or Permanent Resident


  • Location: Brussels (Hybrid) Must be based or relocate within 2 hours of Brussels.
  • Annual Contract: 200+ Man Days per year with renewals for 3-4 years.
  • Daily Rate: 348eur/day Gross on a Self-employed or B2B contract
  • Payment: 30 days after invoice sent/ NET30
  • Deadline: Jan 24, 2023

If interested, please share your CV at iuliana@euroasiarecruiting.com.