We are looking for a Service Delivery Manager-PH117 to join one of our teams in our client – the European Banking Authority – https://www.eba.europa.eu/

The role is 100% remote.

Responsibilities: 

  • Conduct assessments of the IT service requirements and produce relevant service specifications;
  • Develop an understanding of and build relationships with several stakeholders and contractors to ensure service requirements are delivered in a way that optimizes their delivery;
  • Identify potential service integration issues and risks across the IT service lifecycle;
  • Produce, evaluate, and review procurement technical and process documentation required for services;
  • Evaluate, produce, and maintain service management model and related processes;
  • Evaluate and define Service Level and Operational level agreements (SLA/OLA);
  • Demonstrate leadership, and competence, provide solutions, and determine the way forward for the overall service requirements team;
  • Change Management of complicated service requests;

Requirements

Must-Have:

  • University degree in Computer Science, Engineering, or relevant discipline;
  • 10+ years of experience as a Service Delivery Manager
  • Working knowledge of IT in the domain of complex information systems;
  • Good overall knowledge of service management methodology (ITIL), tools, and technology;
  • Ability to chair meetings and give presentations;
  • Experience in producing documentation;
  • Project Management skills
  • Stakeholder skills
  • English level C1+
  • EU National

Self-Assessment Questions:

  • Do you have a University degree in Computer Science, Engineering, or a relevant discipline?
  • How many years of experience as a Service Delivery Manager do you have?
  • How good is your knowledge of IT in the domain of complex information systems?
  • How do you understand service management methodology (ITIL) , tools, and technologies
  • Are you able to chair meetings and give presentations?
  • Do you have experience as a Project Manager?
  • Is your English level C1+
  • Are you an EU National?
  • Are you ok with a NET30 payment on this?

Benefits

  • Location: Fully Remote
  • Daily rate: €200 Gross/ Day – all-inclusive with NET30 payment
  • Years of experience: 10+
  • Contract Duration: 2 years with extensions up to 3 years
  • Type of Engagement: Freelancer or willing to start a freelance activity / B2B on a contract directly with us.
  • Application Deadline: 31/03/2023 – Candidate must start 1st of April
  • CV type: Standard

If interested, please share your CV at iuliana@euroasiarecruiting.com.