We are looking on behalf of its client, one of the top software development companies in the transport industry, for a experienced and motivated Helpdesk Specialist L1 & L2.
Location: Bucharest, near Nicoale Teclu subway station.
Since 2000, our company has positioned itself as the official partner of those in the transport industry, focusing all efforts towards the trends of this market. Our company has demonstrated its interest in the wellbeing of carriers and has supported both the individual development of those involved as well as the growth of the entire industry, by providing state-of-the-art software solutions.Our clients trust not only the ERP applications we develop, but also our experience. We provide our clients with the technical assistance available through our staff, who is trained in our applications, technology and industry.
Summary objective of the job:
The technical support specialist will always enjoy the support of the company and will havethe opportunity to work in a pleasant environment with a young and enthusiastic team, benefiting from a motivating salary.
- Answering the calls (telephone and e-mail) of the users regarding technical problems recording the calls taken in the CRM
- Identifying and providing technical assistance to remote users.
- Escalation to the development department of problems that could not be solved.
- Provides technical support for the implementation of new software versions / functionalities.
- Monitoring compliance with the contractual terms with the clients regarding the requested interventions.
- Testing together with the user the solution of the client’s requests and their closing in the CRM.
- Bachelor degree
- Previous experience in a technical support department – minimum 1 year
- Customer friendliness and communication skills
- Rapid adaptability to new and unforeseen situations
- Perseverance and analytical spirit
- Average knowledge of SQL server usage, T-SQL and databases.
- Ability to assimilate software and networking applications
- Experience in team work
- Knowledge of other ERP systems is an advantage
- Economic knowledge is an advantage
If interested, please share your CV at firstname.lastname@example.org.