We are looking on behalf of our client for a Senior Process Associate – Portuguese full-time remote.

Company mission:

The company is a leading global company with 90,000+ employees, who have the expertise to go deep with the world’s biggest brands—and have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. A deep understanding of client business, good negotiating skills and market awareness is required from you to become a trusted partner for the company.


  • Answering phone calls in thePortuguese languages, on a priority established by the team leader; 
  • Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time; 
  • Fixing IT problems (incidents) according to the Standard Operating
  • Procedures (SOP) and process trainings; 
  • Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed; 
  • Sharing with all team members any knowledge obtained through end-user or resolver interactions; 
  • Attending training sessions; 
  • Arranging working schedule with colleagues flexibly, according to business needs. 
  • Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis; 
  • Providing assistance to new colleagues whenever possible; 
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.


  • Very good knowledge of Portuguese Language, min. C1 . (English – B2)
  • Good MS Office (especially MS Excel) knowledge. 
  • Analytical thinking and self-starter. Encouraged qualifications 
  • Personal culture and client management expertise.
  • Sensitivity: Internal & Restricted
  • High motivation and ability to learn.
  • Ability to work under time pressure.


  • Attractive salary;
  • Stable job offers – employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.

If interested, please share your CV at iuliana@euroasiarecruiting.com.