We are looking on behalf of our client for a Senior Process Associate – French full-time remote.

Company mission:

The company is a leading global company with 90,000+ employees, who have the expertise to go deep with the world’s biggest brands—and have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. A deep understanding of client business, good negotiating skills and market awareness is required from you to become a trusted partner for the company.


  • Answering phone calls in the French languages, on a priority established by the team leader;  
  • Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;  
  • Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;  
  • Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;  
  • Sharing with all team members any knowledge obtained through end-user or resolver interactions;  
  • Arranging working schedule with colleagues flexibly, according to business needs.  
  • Successfully attending / completing the training plan 
  • Providing assistance to new colleagues whenever possible;  
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.


  • Very good level of French, min C1.  
  • Good level of English at least B1
  • Good MS Office (especially MS Excel) knowledge.  
  • Analytical thinking and self-starter.  
  • Availability to work in shifts Encouraged qualifications  
  • Personal culture and client management expertise.


  • Attractive salary;
  • Stable job offers – employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.

If interested, please share your CV at iuliana@euroasiarecruiting.com.