Company mission:

With a startup spirit and 90,000+ curious and courageous minds, the company have the expertise to go deep with the world’s biggest brands have fun doing it looking for a Sales Admin, Process Associate with Danish!
Your job will involve the E2E Sales Administration process (order entry, order fulfilment, contract management, dispute management, billing, master data).

Responsibilities:
•    Processing orders/customer requests for: 
•    Booking of Orders in the ERP system 
•    Handling customer requests 
•    Ensure resolution to customer requests 
•    Follow-up on pending items 
•    Reporting 
•    Offering information to customers via e-mails/phone; 
•    Updating ERP regarding clients, supplies, pricing; 
•    Gathering information from logistics partners and informing customers regarding availability and deliveries; 
•    Creating orders (SOs) in the ERP system; 
•    Offering resolutions for internal updating requests: credit/ debit notes, reimbursements; 
•    Building a relationship with clients and sales representatives; 
•    Checking and solving potential issues between client purchase orders (PO) and system information; 
•    Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure the return of goods to the final recipient 
•    Preparing the relevant documents for the orders (export, transport, customs) 
•    Daily monitoring the assigned orders and customer requests 
•    Solving issues regarding damaged goods, shipment delays, etc 
•    Handling any issues, looking for solutions along with all the parties involved 
•    Escalating any problems, delays, inconsistencies 
•    Handling complaints related to logistics and return transports 
•    Proposing resolution for streamlining activities and taking part in projects to implement these ideas 

Requirements: 
•    Communicative level of Danish 
•    High School Degree (University graduate or Economic studies are an advantage); 
•    Customer service experience – would be a plus
•    Similar experience in the field;
•    Work experience with an ERP system (SAP -advantage);
Encouraged qualifications 
•    Personal culture and client management expertise. 
•    High motivation and ability to learn. 
•    Ability to work under time pressure. 

Benefits:
•    Attractive salary;
•    Stable job offers – employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional training and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

If interested, please share your CV at iuliana@euroasiarecruiting.com