We are looking on behalf of our client for a Customer service – German or Italian or Spanish full-time remote.
• Answering incoming support requests, inquiries via telephone, email, ticketing systems & IM’s in German/Italian/Spanish to determine if problems are user, software or hardware related.
• Demonstrate effective typing and verbal communication skills in German/Italian/Spanish language
• Managing the daily open issues and doing callbacks ensuring issues are resolved in a timely manner.
• Responsible for keeping the clients informed of progress on issues that can’t be resolved on the first call.
• Will be responsible for updating, sharing daily calls & tickets trackers.
• Resolving any global, cross-functional or work-team issues
• Defining key management routines and governance strategies to ensure effective business process execution
• Reporting and trending on the effectiveness of the solutions and standards
• Work across the enterprise to ensure effective coordination and alignment with other supporting initiatives across the Company
• Initiate improvements in tools, requirements gathering, processes, and people
• Initiating any process improvement initiatives required to improve effectiveness within the given discipline
• Responsible to investigate causes, testing solutions & suggesting solutions in place to reduce daily tickets.
• Understanding support desk priorities and objectives and taking an active role in accomplishing them.
• Should have excellent comprehension and persuasive skills for native German/Italian/Spanish customers
• Excellent German/Italian/Spanish verbal & written communication is a must
• Should have good knowledge about German/Italian/Spanish culture
• Should be quick decision-maker, fast learner having the abilities to perform multiple tasks
• Should be strong in documentation, analytical & problem-solving skills
• Should be strong in superior customer service and listening skills
• Should be organized, result-oriented and a team player having the ability to meet the Deadlines
• Takes training that continues to develop interpersonal skills.
If interested, please share your CV at email@example.com.