We are looking for a leading BPO company for a Customer Support Advisor with Portugues who is expanding their Customer Service Team to support a top cloud-based development platform with millions of users worldwide.

Our mission is to empower users with the freedom to create, design, manage, and develop their online presence exactly as they envision. We are passionate about helping businesses, bloggers, and creatives build stunning websites, grow their brands, and achieve online success

Location

Lisbon

Key Responsibilities

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely concerning software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers’ inquiries Contribute to creating brand engagement for our Clients

Profile

• Have a high level of Portuguese (written and oral)
• Have familiarity/aptitude with smart electronic devices concerning audio video and home appliances
• Have proficient PC skills
• Have excellent communication skills (ability to communicate technical issues in non-technical terms)
• Have the ability to operate in high-pressure situations 
• Availability to work on rotational shifts

Salary Conditions

• Base salary (gross): 870€ x 14
• Complexity bonus (gross): 80€ x 11
• Meal allowance: 7,23€ per workday (paid in meal card)
• Health insurance: Since day 1 upon monthly payment – Free after 6 months of contract

Schedule

• Monday to Friday– 08:00 to 20:00 – Rotative shifts  
• Possibility to work on Saturday if needed
• Days off: 2 days  (rotative)

Type of contract: 6 months with the possibility of renewal 

If interested, please share your CV at iuliana@euroasiarecruiting.com.