We are looking for a Customer Advisor for our customer, a leading European neobank that operates exclusively online, leveraging Microsoft Azure to provide digital banking services across 24 European countries. This neobank offers online accounts and payment solutions for both individuals and businesses, enabling them to manage finances and conduct transactions seamlessly. As part of a larger financial services group, the organization focuses on innovation, digital transformation, and a customer-centric approach to banking.

This position is ideal for professionals looking to contribute to a fast-growing fintech company, working with cloud-based financial services, digital payments, and modern banking solutions in a fully digital and agile environment.

Languages served: Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian,
Spanish, Swedish

Responsibilities:

• Handle inbound calls, chats, and emails from business customers regarding their accounts or POS.
• Escalate complex issues and show engagement by following up customer’s issue until its resolution.
• Agents work in shifts and use multiple tools.
• Processes are complicated and regularly updated.
• As of June 2024 English speakers will also support chat and email in other languages using translation tools.

Requirements:

• Language level support language: C1 and up, (near) native preferred
• English level (training): C1
• Experience required: no, preferred.
• Adapt to changes.
• Switch between communication channels with ease

Specific features:

• Client Interview
• English speakers support chat & email in other languages using translation tools
• No parttime
• 5-day nesting period
• Learning Curve 2-4 months
• KPIs: CSAT, QA-score
• Strict QA evaluations conducted by the Client
• Bimonthly events

If interested, please share your CV at iuliana@euroasiarecruiting.com.