Level: Middle
Contract Type: B2B
Work Mode: Hybrid
Salary: $40,000-$60,000 annual
Location: Krakow/Łódź
Company Overview:
Founded in Paris in 2014, Ledger is a leading global platform for digital assets and Web3 security. As a world leader in critical digital asset security and utility, Ledger has sold over 6 million devices in 200 countries and supports 100+ financial institutions. With 20% of the world’s crypto assets secured, the company offers services for trading, buying, spending, earning, and NFTs.
Technologies:
- AWS
- Ansible
- Blockchain
- Docker/Kubernetes
Requirements:
- 3-5 years of experience in technology-related roles (support, DevOps, SRE preferred).
- Strong understanding of IT infrastructure.
- Foundational knowledge of blockchain and cryptocurrencies with a strong desire to work in this field.
- Proactive, independent, and eager to learn.
- Strong troubleshooting skills and problem-solving mindset.
- Excellent communication skills and ability to think quickly under pressure.
- Experience in incident and problem management is a plus.
Responsibilities:
- Own incident and problem management tickets related to technical service availability and quality.
- Participate in on-call rotations for incident response.
- Investigate reported issues and assess their impact on service quality.
- Collaborate with technical teams to ensure accountability in resolving issues.
- Manage incidents and problems from third-party providers by coordinating with their support teams.
- Prepare comprehensive Root Cause Analysis (RCA) documentation.
- Create actionable tickets based on RCA findings to drive continuous improvement.
- Track key performance indicators for incident and problem management.
Recruitment Process:
- HR Interview (Alcor’s side)
- Technical Questionnaire
- Technical Interview (with the Director of Managed Services and a team member)
- Cultural Interview with the team (30 minutes, optional)
If interested, please share your CV at iuliana@euroasiarecruiting.com.
EuroAsia Recruiting 