• Administration of DG-specific infrastructures, systems and services, such as file and print-services, RDS service, DG-specific systems and software and hosted applications
  • 2nd level support.
  • Installation and configuration of system components and server software
  • Operating and monitoring of infrastructure, systems, servers
  • perform configuration management tasks & procedures
  • Incident handling, problem handling:
  • analysis and resolution, problem definition, analysis and resolution: preliminary diagnosis of software and hardware problems, co-ordination with the central IT departments
  • Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security
  • Coordinate with hosting services  Coordinate with database management teams
  • Scripting & configurations in context of systems & infrastructure
  • Handling of backups and restore operations of systems & infrastructure
  • Participate in defining and documenting configuration of systems & infrastructure
  • Participate in defining and documenting operational procedures
  • Participate in architectural design/reviews
  • Draft technical content for knowledge base for use of upstream support teams
  • Evaluation and implementation of security standards
  • Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the LISO (Local Information Security Officer)
  • Participation in coordination and project meetings

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