About the client:

• Our client is an international AUTOMOTIVE company with a young, ambitious, professional and dynamic environment. It’s implementing a Network Assistance Center based in PORTUGAL that will provide after sales services for the dealers network in 15 different countries across Europe.
• Network Assistance Center will do 1st level support to our client Retailers, for the After Sales topics of the passenger car business unit, providing a wide range of services.

Responsibilities:

• Resolve and handles Retailers inquiries, in accordance with client policies and NAC procedures and targets, in order to provide the Retailers with the appropriate solution in a timely, effective and accurate manner.
• The Technical Specialist reports to the Operation Manager
• Provides technical support to network
• Manages technical product concerns aiming resolution
• Maintains technical information files, research and create technical literature
• Participates in key technical training
• Supervises and reports network technical competency
• Interface with Technical Department

Requirements:

• Bachelor degree in Mechanical Engineer and/or experience as a technician in car industry
• Smart Diagnostic Technician qualification would be desirable
• Advance knowledge of interactions between tools and support systems
• Requires an intermediate level of IT skill (primarily Microsoft Office systems)
• Fluent in English
• Native or excellent level of German language
• Third language is an advantage
• Availability to travel
  If interested, please share your CV at iuliana@euroasiarecruiting.com.