Project Description

We believe there is a better way for enterprises and consumers alike to use cloud applications and to share access with others securely. Our approach to achieving this goal is automating tasks to remove the need for users to manage passwords or handle forms of MFA.

In the CHAOS Integration team, we monitor, analyze, and maintain RPA (Robotic Processing Automation) system and programmed flows

What you will do:

  • Build, support, and maintain reliable and robust company’s RPA flows.
  • Monitor, detect, and resolve incidents with automation workflows.
  • Reactive communication from the Technical Support team to troubleshoot and resolve issues.
  • Work with the engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents.
  • Analyze user activity and feedback to guide the implementation of new automations and improvements.
  • Write, improve & maintain knowledge base articles for internal and public documentation.

What we are looking for:

  • 2+ years experience working on customer service or similar customer-facing teams.
  • 2+ years working with JavaScript (TypeScript is a plus) coding, testing, debugging, and automation techniques.
  • Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
  • Experience with complex SQL queries.
  • Have a good sense of how to build code that others can easily use.
  • Ability to translate complex processes into simple instructions for non-technical users.
  • Excellent verbal and written communication skills in English.
  • Ability to collaborate with a distributed team across time zones.

Nice to have:

  • Knowledge of some of the technical architecture of web crawlers – XPath, CSS Selectors, JSON, API.
  • Experience using Rest APIs (Postman).
  • Knowledge of version control systems with branching and merging (GitHub).
  • Understand the complexities of a mobile ecosystem, including the nuances of both the iOS & Android operating systems’ development.
  • Proficiency in investigating and retrieving crash logs for multiple mobile platforms (Charles, ADB, Xcode knowledge).
  • Experience with security products or regulatory-heavy industries is a plus.

We offer

  • Long-term collaboration
  • Friendly atmosphere and Trust-based managerial culture
  • Remote job
  • Fun & creative work environment in a fast-growing company
  • Participate only in international projects
  • Paid Time Off (Vacation, Sick & Public Holidays in your country)

If interested, please share your CV at iuliana@euroasiarecruiting.com.