We are looking for a leading Outsourcing/BPO company to recruit Slovak-speaking Chat Support Specialists for their Cluj office.

Your Role

  • Communication via incoming emails, tickets, and chat with customers in order to solve their issues related to the products
  • Customer Order Management
  • Secure and deepen client retention, contribute to excellent customer support
  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively
  • Adhere to given processes and procedures
  • Update the database of customers and document activities
  • Reporting the most common issues to the support team for further escalations

Your Qualifications

  • C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
  • B2 English
  • Preferable college degree or related work experience
  • Good MS Office skills and familiarity with ticketing systems
  • Excellent customer service skills
  • High motivation and enthusiastic approach, self-organized
  • Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage

The Offer

  • First three salaries extended with a signing bonus of 250 EUR
  • Performance bonus up to 150 EUR gross monthly in addition to the regular salary
  • Attractive remuneration package
  • Transportation for day shifts and night shifts
  • Holidays: 20 days/year and an extra day after a year
  • Contract for undetermined period
  • Training: 5 days (Monday – Friday) – 9:00-18:00
  • 6 months accommodation if needed
  • Up to 200 EUR refund from the first travel to Romania
  • After the first year, 200 EUR refund for a travel home
  • Meal tickets (30 RON/day) – approx 150 EUR net/month
  • Private medical package
  • Paid professional training
  • Internal development opportunities
  • Discounts with our current partners
  • Gympass monthly subscription
  • Employee assistance/wellbeing program subscription
  • Schedule: full time, Monday-Sunday 24/7 (for now, we have 2 shifts confirmed 9 AM – 6 PM; 3.30 PM – 11.30 PM – this includes lunch break and 3 short breaks

Benefits

  • Multicultural Team
  • Paid Training
  • Progressive company culture
  • Start immediately!

If interested, please share your Cv here or by email at iuliana@euroasiarecruiting.com or you can schedule a call in this calendar: https://calendly.com/iuliana-apopei-workster/30min